( Log Out / As much as anything it’s about a change in mindset. Nike Customer Care via Twitter. Be Personal: Use real names and sign every reply . Profile Orders Favourites Inbox Events Account Settings Log Out. By making this a part of our overall content and customer service strategy, we were able to increase shares on social media. Nike Customer Service. Nike has Twitter accounts for its stores in all the major American cities–New York, Los Angeles, Boston, Seattle, among others. While Nike manages a number of Twitter handles to accommodate followers interested in specific sports or store locations, @NikeSupport is dedicated solely to responding to customers who need help. Nike uses Twitter prominently to address customer queries with 96.8% of the brand’s tweets being replies. All of the responses are obviously genuine and different because each customer that is tweeting has their own issues they want resolved. As you… Customer service inquires go somewhere else entirely, meaning they don’t distract from the carefully crafted social media strategy Nike wants to deploy. Customers use the platform to ask specific questions about store items, including what’s in stock. The company recognizes just how important customer service is, especially on social media, which is why it created a separate Twitter account just for responding to customer … ( Log Out / Regional operations … An order I received had nothing in the package it was completely empty and sealed. The Nike Support account is set up specifically for customer service, to help athletes with problems with Nike products. In 2019 Nike and the WNBA teamed up to create Women in Nike (WIN), a program that provides dynamic work experience for retired or retiring WNBA players. They feature a dedicated Twitter account, support seven days a week and in seven languages (English, Spanish, French, Dutch, Italian, German & Japanese.) Learn more. Nike (UK) complaints contacts. Initial complaints should be directed to Nike (UK) directly. Absolutely diabolical customer service from Nike, who have various people answering the phone and not one out of the 7 times i called did anyone know what i was talking about. Nike asks you to accept cookies for performance, social media and advertising purposes. Tweet Nike (UK) Comments. Its no small amount. ( Log Out / Because our first run was so successful, we're running it back with a new class of players. That way different social media teams for Nike could focus on different things (customer service on this account, inspiration on the Nike Running account, etc) but then I was like wait, I didn’t know about this separate account, does anyone else? I think it’s awesome that Nike has this set up because it shows they genuinely care about their products success and the customers’ happiness. This never happened to me before I love lebrons but the money I spent on these sneakers they could have been made with more strength or glue . Découvrez tous les styles des collections adidas originals, running, jogging, football, tennis et beaucoup plus encore. Google, Nike, Starbucks, and more big brands fought for attention and won. Contact Nike customer service. NIKE AIR MAX 270 SHOP NOW! For more information about this processing of personal data, check our. As I scrolled through their different replies and clicked on conversations almost all of them were not just one answer. Live Chat Available on our desktop website. To get more information about these cookies and the processing of your personal data, check our, You can always change your preference by visiting 'Cookie Settings' at the bottom of the page. On average, Nike replied in 10 hrs. These include cookies that allow you to be remembered as you explore the site within a single session or, if you request, from session to session. Nike Support also does monitor and respond quickly to the people that tweet to them. Call Customer Services on 02076 604 453. Ordered online but with the receipt / email lost, NIKE were unable to confirm the purchase on their system (item, date, time, account details paid from, address and name of delivery - all provided)! Nike also empowers its representatives to make decisions that can resolve customer issues to ensure swift resolutions. Very poor customer service- NIKE On numerous occasions we have failed to get any resolution due to purchasing £85 boys football boots that fell apart after less than half a season. As you can see in the bio they have even taken it worldwide and offer customer service to different languages.